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20121201
20121231
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. alves, you're welcome. glad to have you back here. thank you. >> good morning, chairman mica, mr. cummings, members of the committee. thank you for the opportunity to discuss how our reports have supported or complemented amtrak's ongoing efforts to operate more effectively by focusing on customers and the bottom line. in line with the hearings' focus on amtrak's ongoing reorganization, my testimony will center on reports related to improving amtrak's operational and financial performance. before i address those reports, i would like to highlight the fact that our work generally supports ongoing amtrak improvement initiatives. over the last couple of years, both the board of directors and amtrak management have been focused on improving amtrak's operational, financial, and customer service performance. to illustrate, because the board now has seven of the nine members authorized by priia, it has been able to reconstitute two important board committees, the audit and finance committee anti-personnel committee. this has helped the board to provide stronger oversight of management a
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